Urgent Help
Where to seek help in a crisis
If you need emergency support, dial ‘000’ for the police or an ambulance, or call Lifeline (a free and confidential 24-hour crisis helpline) on 13 11 14.
While our program aims to help people better manage their anxiety and alcohol use, we are not a crisis service and are not equipped to provide urgent help if you are dealing with a crisis.
If you are in a crisis situation, are feeling suicidal, are having thoughts of hurting yourself in some way, or need to speak with someone urgently, we urge you to call one of the following organisations for immediate assistance:
Triple zero (000) for the police or an ambulance. Stay on the line, speak clearly, and be ready to answer the operator’s questions. Or visit your local hospital’s emergency department.
Lifeline (13 11 14), a free 24/7 crisis support and suicide prevention service. They also have an online chat option and text support option.
Suicide call back service (1300 659 467), a free nationwide service providing 24/7 phone and online counselling to people affected by suicide.
If you’re having thoughts of suicide and want some non-urgent tips on how to stay safe:
- THIS WAY UP has developed a ‘Keep Calm, Stay Safe‘ guide which will give you some information on suicidal thinking, describe some strategies you can use to manage these thoughts, and explain what other supports might be available.
Additional (non-urgent) support
For additional, non-urgent support services and resources, please visit our Get Support page.
